Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and Shop Pay for a fast and secure checkout experience.

Can I cancel or change my order?
Orders can be modified or canceled within a short window after purchase. Please contact us as soon as possible and we’ll do our best to assist.

Shipping & Delivery

Do you ship worldwide?
Yes, we offer worldwide shipping.

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location.

Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging.

How do I start a return?
Simply contact our support team with your order number and we’ll guide you through the process.

Warranty

Do your watches come with a warranty?
Yes. All Enzo Cavelli watches come with a 1-year warranty covering manufacturing defects.

What does the warranty cover?
It covers mechanical issues and defects. It does not cover damage from misuse, water damage (if not rated), or normal wear and tear.

Product & Quality

What materials are used in your watches?
Our watches are crafted using premium materials such as stainless steel, sapphire crystal, and high-quality movements for durability and precision.

Are your watches water-resistant?
Most models offer water resistance for everyday use (e.g., hand washing, light splashes). Please check individual product specifications for details.

General

How can I contact support?
You can reach us via info@enzocavelli.com or through our contact page. We typically respond within 24 hours.

Do you offer discounts or promotions?
Occasionally, we run exclusive offers. Subscribe to our newsletter or follow us on social media to stay updated.

Still have questions?

Contact our team anytime — we’re here to help.